Returns & Exchanges

Returns

Returns are accepted up to 30 days from the date the order was shipped. Please send an email to hello@filtercoffeetea.com and we will email you a return shipping label which you can print and attach to the return package. If you don’t have a printer available we can mail you the return label. The cost of the return shipping will simply be deducted from the refunded amount. 

Once we receive your return package it will be inspected and a refund will be issued to your card, minus the return shipping fee. We will notify you via email after your items are received and after we have credited your card. You are of course free to use your own shipping method to return the item to us if you’d like. If the item isn’t insured and is damaged in shipping, we may not be able to credit you for the full amount.

For any questions regarding our returns process please contact us at hello@filtercoffeetea.com

Packaging Of Returns And Restocking Fee

Please be sure to package the items you are returning in the same way that you received them. Items damaged in return shipping due to inadequate or incorrect repackaging may be charged a restocking fee of up to 20% of the purchase price. We also reserve the right to assess a restocking fee if the return does not follow the guidelines listed in our Return Policy.

Exchanges

To exchange an item simply return it using the return process detailed above and place a new order online for the item you want.